Refund policy

 

Returns
BOVENUE handbags can be returned within 3 days of receiving your order. Our return policy is only applicable on full priced products/orders. Products purchased during online sales/promotions are final and cannot be returned or refunded. In addition, all sample sale items are considered final sales and cannot be returned or refunded.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, unused, clean and in a saleable condition, in its original custom packaging and dust bag along with all the attached tags/ labels. Returns may not be accepted if the tags have been removed or tampered with. Returns may not be accepted if the product has been used, soiled or damaged in any way. We have the right to refuse to accept the return, if the return was made after the allowed time, or the returned products were in some way deficient. Returned items must be shipped within 3 days of receiving your order and proof of shipment must be provided. 

To complete your return, we require a receipt or proof of purchase.

Process
Please notify us of your intention to return unused products by sending an e-mail to sales@bovenue.com in order to receive your return authorisation and instructions. We kindly ask you to not send anything without contacting us first, as it may lead to longer handling time and delayed refunding.

Once your handbag is received and inspected by our warehouse, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your request together with next steps.

Delayed response request
If you haven’t received a notification email on the status of your exchange yet, first check your tracking number again to ensure it has been received by our warehouse. 
After 48 hours have passed and you still have not heard from our team, please contact us at sales@bovenue.com.

Shipping
Unfortunately, BOVENUE does not offer free shipping on returns. You will be responsible for paying for your own shipping costs for returning your product or products back to us. Shipping costs are non-refundable.  

Where you have paid any duties or taxes directly to the relevant authorities on the importation of the product you wish to return, BOVENUE shall have no liability in relation to any claim for a refund of such duties or taxes from the authorities or whether or not such a refund is possible. The customer is liable for all duties and taxes that are charged for transporting the returned products back to BOVENUE.

Until we have received the returned items; risk and cost of the returns remain with our customers. Therefore, we strongly advise that products are returned via a safe shipping alternative, preferably one that uses a tracked and signed service. We don’t guarantee that we will receive your returned product.

Refused Shipments

If the order is refused at delivery, you will be responsible for any shipping costs and/or any duties and taxes incurred in the item’s return. Accordingly, any incurred cost will automatically be deducted from your refund.

Exchanges

Unfortunately, we do not currently offer exchanges - if you prefer another piece we suggest returning the item you have and purchasing the new one.

Returns or Exchanges on items purchased from our partners

We have a separate policy and system to our partners, if you purchased your BOVENUE handbag from one of our retail partners please contact them for more details on returns and exchanges.