We hope that you will be delighted with your order. However, if you wish to return the product(s), you have the right to return your order within 7 days of receipt. Please see instructions and further information below.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with the labels attached.
Our return policy is only applicable on full priced items. Discounted items cannot be returned or refunded.
To complete your return, we require a receipt or proof of purchase. Please send us an email on firstname.lastname@example.org to initiate the return/exchange request.
We will organize to pick up the item from the delivery address with a pre-paid label, once we receive the item at our warehouse, it passes through the quality control team, once approved we will begin the refund process. The cost of return will be deducted from the total price before the amount is refunded.
Once our quality control team has approved the returned stock, your refund will be credited directly back to the original form of payment used. Your refund will be processed within 5-10 business days from when your return is received, most likely sooner. Exchange orders will ship within 24 hours of the original item being received back.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
If the order is refused at delivery, you will be responsible for any shipping costs and/or any duties and taxes incurred in the item’s return. Accordingly, any incurred cost will automatically be deducted from your refund.